Greensafe International Pte Ltd is seeking an Operations Manager to oversee manpower deployment and monitoring, focusing on performance management and customer support staff competency. The role entails organizing performance meetings, managing service recovery, and ensuring effective communication with clients
Job Summary
The role involves organizing monthly performance meetings with clients and management to report on service outcomes.
You will be responsible for managing service recovery by investigating issues, coordinating stakeholders, and documenting corrective actions.
The position requires ensuring all customer support staff complete required security screenings and sign confidentiality undertakings before deployment.
Matching Summary
Match Score: 85
Greensafe International Pte Ltd is seeking an Operations Manager to oversee manpower deployment and monitoring, focusing on performance management and customer support staff competency. The role entails organizing performance meetings, managing service recovery, and ensuring effective communication with clients.
Skills & Requirements
Must-have
organize monthly performance meetings
verify customer support staff competency
manage service recovery for escalations
ensure security screening completion
maintain constant availability via phone
Nice-to-have
strong communication skills with clients
ability to investigate complaints effectively
experience in training and development facilitation