Assistant Manager, Servicenow

Melco Resorts & Entertainment

Macau SAR, China
Servicenow configuration and customization
Javascript, jelly, html, css, xml
Itsm, itom, ppm, hr modules
Work with IT management to identify and develop plans to meet organizational requirements into the ServiceNow platform

Job Summary

  • Work with IT management to identify and develop plans to meet organizational requirements into the ServiceNow platform.
  • Design solutions, set up integrations, develop applications, and provide hands-on user guidance for effective system utilization.
  • Develop and enforce ServiceNow standards, perform quality checks, and manage third-party monitoring to ensure service quality.

Matching Summary

Work with IT management to identify and develop plans to meet organizational requirements into the ServiceNow platform.

Skills & Requirements

Must-have

  • ServiceNow configuration and customization
  • JavaScript, Jelly, HTML, CSS, XML
  • ITSM, ITOM, PPM, HR modules
  • Agile Project Management context
  • REST, SOAP, e-mail integrations
  • Discovery approaches and techniques

Nice-to-have

  • Automation and digitalization passion
  • User-friendly presentation of ideas
  • Conflict resolution skills
  • Coaching less experienced analysts

Key Requirements

  • Minimum 3 years' experience with ServiceNow
  • ServiceNow certification
  • ITIL certification
  • Bachelor’s degree in information technology or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter