Liverpool Victoria (LV=) is seeking a Client Relations Specialist for their export division to enhance client relationships, ensure exceptional customer service, and provide technical support. The ideal candidate should have relevant experience, strong communication skills, and proficiency in various technical tools
Job Summary
Develop and maintain strong, long-term relationships with clients to ensure their needs are met and exceeded.
Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates, managing all the communication out of the C4C ticketing system.
Be involved in providing the forecast, highlighting the risks, and working with the team to meet business expectations.
Matching Summary
Match Score: 85
Liverpool Victoria (LV=) is seeking a Client Relations Specialist for their export division to enhance client relationships, ensure exceptional customer service, and provide technical support. The ideal candidate should have relevant experience, strong communication skills, and proficiency in various technical tools.
Skills & Requirements
Must-have
Client Relationship Management
Exceptional customer service
CRM software proficiency
SAP proficiency
Microsoft Office Suite
Troubleshoot and resolve issues
Team collaboration
Nice-to-have
Proactive approach
Passion for client experiences
Empathy with frustrated customers
Prioritize multiple tasks
Key Requirements
Bachelor's degree in business or related field OR Min 3 to 5 years experience in busy Customer Service role
Previous experience in customer service or client facing role