The Digital Support Representative serves as the primary customer focal point for in-service support of Airbus Digital Solutions
Job Summary
The Digital Support Representative serves as the primary customer focal point for in-service support of Airbus Digital Solutions.
This role requires collecting and relaying the 'Customer Voice' regarding software and services products to drive continuous improvement.
The position involves providing proximity support through regular follow-up meetings and customer visits to anticipate escalations and maintain relationships.
Matching Summary
The Digital Support Representative serves as the primary customer focal point for in-service support of Airbus Digital Solutions.
Skills & Requirements
Must-have
Aviation Operations knowledge
Airbus Digital portfolio expertise
Stakeholder management skills
English communication proficiency
Customer satisfaction focus
Nice-to-have
Negotiation and persuasion skills
Strong sense of ownership
Willingness to learn new products
Passion for digital technology
Curiosity about future shaping
Key Requirements
Degree in Information Systems, IT, Computer Science, or Aviation
Broad knowledge of AirbusWorld, TechRequest, and airnavX ecosystem
Experience with aviation operations for airlines, lessors, and MROs