Experience with crm and customer success platforms
Customer issue triage and escalation
Workday Customer Success ensures our customers achieve maximum value from Workday by providing outstanding experiences across the customer lifecycle
Job Summary
Workday Customer Success ensures our customers achieve maximum value from Workday by providing outstanding experiences across the customer lifecycle.
The Scaled Customer Success Manager manages a large portfolio of customers primarily through reactive engagement and low-touch strategies, empowering customers to use self-service resources and AI tools.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills development, and long-term support to employees.
Matching Summary
Workday Customer Success ensures our customers achieve maximum value from Workday by providing outstanding experiences across the customer lifecycle.
Skills & Requirements
Must-have
Managing high-volume customer portfolios
Experience with CRM and customer success platforms
Customer issue triage and escalation
Driving product adoption through digital tools
Monitoring customer health scores and usage data
Nice-to-have
Strong triage and prioritization skills
Excellent written and verbal communication
Ability to navigate complex product knowledge bases
Experience with one-to-many communication channels
Empathy and shared enthusiasm culture
Key Requirements
Minimum 5 years in customer-facing role
Experience managing high volume accounts
Experience with CRM and customer success platforms