Technical Customer Care Representative

Harris Chronic Care

Handle escalated support calls
Resolve computing problems
Manage bug fixes and software enhancements
Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems

Job Summary

  • Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements.
  • Provides technical leadership and training for lower level support specialists.

Matching Summary

Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.

Skills & Requirements

Must-have

  • Handle escalated support calls
  • Resolve computing problems
  • Manage bug fixes and software enhancements
  • Provide technical leadership
  • Collect detailed information for resolution
  • Analyze problems for hardware/software solutions

Nice-to-have

  • Ensure customer satisfaction
  • Eliminate downtime
  • Prevent cost overruns
  • Create processes and guides

Key Requirements

  • Technical leadership experience
  • Training lower level specialists

Work Rights

Not specified

Tailored Resume

Cover Letter