The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions
Job Summary
The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions.
Candidates are expected to manage renewals end-to-end, negotiate contracts, and identify upsell opportunities to drive revenue growth.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.
Matching Summary
The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions.
Salary
Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practice
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM/CPM or financial ERP space
Pricing strategy and critical thinking skills
Ability to manage ambiguity in complex environments
Strong verbal and written communication skills
Proven track record of overachieving sales targets
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of Customer Success Manager experience
2+ years of CRM and customer success tool usage
Proven ability to collaborate at the executive level