The Head of Agency London leads the EMEA lending operations agency function, ensuring accurate delivery within a robust control environment
Job Summary
The Head of Agency London leads the EMEA lending operations agency function, ensuring accurate delivery within a robust control environment.
This role is accountable for managing team capacity, driving a digital improvement mindset, and overseeing sourced services to deliver a best-in-class client experience.
The position requires deep knowledge of the end-to-end lending value chain and proven experience in steering high-performing operational teams.
Matching Summary
The Head of Agency London leads the EMEA lending operations agency function, ensuring accurate delivery within a robust control environment.
Skills & Requirements
Must-have
8+ years Operations experience
Wholesale Banking Lending knowledge
Agency role execution experience
UK regulatory compliance expertise
Risk management and RCSA ownership
Team leadership and development
Nice-to-have
Data-driven continuous improvement mindset
Stakeholder engagement skills
Digital transformation experience
High-performing team culture building
Strategic market intelligence gathering
Key Requirements
Minimum 8 years in Operations department
Deep knowledge of Wholesale Banking clients
Experience executing as an Agent through the cycle
Strong understanding of UK regulatory expectations
Proven track record in developing high-performing teams