Customer Success Manager

Nozomi Networks

Dallas, Texas, US
Base: $75,000 - $95,000; bonus/equity: variable bo...
On-site
2+ years customer success experience
3+ years it and network security experience
Technical product onboarding and adoption
The role involves serving as the primary point of contact for critical accounts to drive high levels of customer satisfaction and retention

Job Summary

  • The role involves serving as the primary point of contact for critical accounts to drive high levels of customer satisfaction and retention.
  • Candidates must demonstrate a proven track record of maintaining high renewal rates through ongoing engagement and technical leadership.
  • Nozomi Networks offers competitive benefits including medical, dental, vision, life insurance, disability coverage, and a 401(k) matching program.

Matching Summary

The role involves serving as the primary point of contact for critical accounts to drive high levels of customer satisfaction and retention.

Salary

Base: $75,000 - $95,000; Bonus/Equity: Variable bonus and equity program eligible; Benefits: Medical, dental, vision, life, disability, 401(k) match, PTO, parental leave

Skills & Requirements

Must-have

  • 2+ years customer success experience
  • 3+ years IT and network security experience
  • Technical product onboarding and adoption
  • Customer churn minimization strategies
  • Executive level presentation skills

Nice-to-have

  • Operational Technology (OT) background
  • Previous TAM or SE role experience
  • Product design feedback contribution
  • Training course creation capability
  • Process optimization in CS department

Key Requirements

  • 2+ years in customer success supporting technical products
  • 3+ years in IT and network security
  • Experience with OT is a plus
  • Strong organizational and multi-tasking abilities

Work Rights

Not specified

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