The role focuses on delivering an exceptional guest experience by addressing needs professionally for all visitors including VIPs and long-staying guests
Job Summary
The role focuses on delivering an exceptional guest experience by addressing needs professionally for all visitors including VIPs and long-staying guests.
Responsibilities include managing room reservations, registration processes, handling complaints, and ensuring accurate data entry in the Property Management System.
The position requires maintaining cleanliness of the front office and Pacific Lounge while adhering to strict food safety and hygiene policies.
Matching Summary
Match Score: 75
The role focuses on delivering an exceptional guest experience by addressing needs professionally for all visitors including VIPs and long-staying guests.
Skills & Requirements
Must-have
Guest service and reservation handling
PMS system proficiency required
Cash float management and cashiering
VIP and Long Staying Guest relations
Food and Beverage safety compliance
Nice-to-have
Salesmanship and up-selling skills
Strong communication with internal teams
Proactive guest preference tracking
Event planning and coordination ideas
Key Requirements
Knowledge of Property Management Systems (PMS)
Experience with cash handling and float management
Understanding of hotel key policies and procedures