As the Head of Customer Support, you will be responsible for setting the strategy, building the support team, designing scalable support processes, and implementing the right infrastructure and tools
Job Summary
As the Head of Customer Support, you will be responsible for setting the strategy, building the support team, designing scalable support processes, and implementing the right infrastructure and tools.
This is a rare opportunity to shape a high-impact operation from zero to full scale.
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services, with a team of over 1400 passionate individuals spread across twelve countries.
Matching Summary
As the Head of Customer Support, you will be responsible for setting the strategy, building the support team, designing scalable support processes, and implementing the right infrastructure and tools.
Skills & Requirements
Must-have
Customer support strategy development
Scalable support processes design
Support team leadership
Support platform implementation
Customer journey design
Cross-functional collaboration
Nice-to-have
Innovation and teamwork focus
Customer-first culture
Fast-paced environments
Interpersonal and communication skills
Key Requirements
5+ years in support leadership roles
Proven experience building and scaling support operations
Track record managing large support teams (50+ agents)
Strong knowledge of support tools, ticketing systems, and CRM platforms
Exceptional operational thinking, project management, and analytical skills