Global Public Sector Senior Customer Success Manager

Virtru

San Francisco, CA, United States
$180,000 - 210,000 + variable incentive pyy
On-site
Active us top secret / sci clearance
Indo-pacific region mission experience
Drive customer adoption and scaling
Serve as the leader for customer and partner-facing operations within the Global Public Sector, focusing on the Indo-Pacific region

Job Summary

  • Serve as the leader for customer and partner-facing operations within the Global Public Sector, focusing on the Indo-Pacific region.
  • Manage the customer lifecycle, including agreement, commitments, rhythm of business, leadership engagement, and value creation.
  • Virtru offers a flexible PTO policy, a learning & development stipend, and a focus on employee wellbeing.

Matching Summary

Serve as the leader for customer and partner-facing operations within the Global Public Sector, focusing on the Indo-Pacific region.

Salary

$180,000 - 210,000 + variable incentive pay

Skills & Requirements

Must-have

  • Active US Top Secret / SCI clearance
  • Indo-Pacific region mission experience
  • Drive customer adoption and scaling
  • Manage customer lifecycle
  • Proactive issue identification and resolution
  • Data-driven customer health monitoring

Nice-to-have

  • Cross-functional collaboration
  • Autonomous work and collaboration
  • Startup or high-growth company experience
  • Government or defense industry experience
  • Thinking outside the box
  • Action-oriented mindset

Key Requirements

  • Active US Top Secret / SCI clearance
  • Bachelor’s degree in a technology field or equivalent
  • Willingness to travel (<25% or <40%)

Work Rights

Must have Active US Top Secret / SCI clearance

Tailored Resume

Cover Letter