Principal, Platform Owner (pitcher)

Alcon

Mexico City, Mexico
**
L2-l3 support for pitcher platform
Troubleshoot application and integration issues
Experience with salesforce or veeva crm
** Alcon is seeking a Principal, Platform Owner (Senior Engineer, Pitcher Platform Support) based in Mexico City with a hybrid work model. The ideal candidate will have strong technical expertise in application support, particularly with the Pitcher platform or similar CRM tools, and will play a key role in troubleshooting and enhancing platform performance for commercial teams. **

Job Summary

  • This role provides advanced technical and functional support for the Pitcher platform to ensure seamless operation for high-impact business users.
  • The position sits at the intersection of application support, sales enablement, and system integration, requiring collaboration with IT teams and vendors.
  • Alcon fosters an inclusive culture where associates can grow their careers while impacting global eye health through innovative technology solutions.

Matching Summary

Match Score: 75

** Alcon is seeking a Principal, Platform Owner (Senior Engineer, Pitcher Platform Support) based in Mexico City with a hybrid work model. The ideal candidate will have strong technical expertise in application support, particularly with the Pitcher platform or similar CRM tools, and will play a key role in troubleshooting and enhancing platform performance for commercial teams. **

Skills & Requirements

Must-have

  • L2-L3 support for Pitcher platform
  • Troubleshoot application and integration issues
  • Experience with Salesforce or Veeva CRM
  • Hands-on troubleshooting of user issues
  • Experience with ServiceNow ticketing system

Nice-to-have

  • Pharma or medtech industry experience
  • Strong communication with stakeholders
  • Ability to manage multiple priorities
  • Business understanding of sales processes
  • Collaborative team culture exposure

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-5 years supporting Pitcher platform OR 5+ years with similar platforms
  • Advanced English language proficiency required

Work Rights

Not specified

Tailored Resume

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