Technical Support Specialist Level 2 - Vmware By Broadcom

Arrow Electronics Inc

New Cairo, Egypt
Fully remote
2-3 years it customer support experience
Strong knowledge of vsphere and vsan
Proficiency in tcp/ip routing and switching
The role involves delivering technical support services and investigating issues with Broadcom VMware products like vSphere and Aria Suite

Job Summary

  • The role involves delivering technical support services and investigating issues with Broadcom VMware products like vSphere and Aria Suite.
  • Candidates must replicate customer configurations to troubleshoot complex errors and document all work activity accurately in the tracking system.
  • The team fosters a culture of knowledge sharing where engineers create new articles and assist Level 1 staff with technical guidance.

Matching Summary

The role involves delivering technical support services and investigating issues with Broadcom VMware products like vSphere and Aria Suite.

Skills & Requirements

Must-have

  • 2-3 years IT customer support experience
  • Strong knowledge of vSphere and vSAN
  • Proficiency in TCP/IP routing and switching
  • Excellent English written and verbal skills
  • Ability to analyze logs and troubleshoot complex errors

Nice-to-have

  • Willingness to work outside normal business hours
  • Foreign language skills in German French or Spanish
  • Experience with NSX and VMware Cloud Director
  • Passion for rapid skills development and learning
  • Knowledge of Linux operating systems

Key Requirements

  • 2-3 years experience in IT customer support
  • Thorough understanding of common networking protocols
  • Good interpersonal communication skills for high-stress situations

Work Rights

Not specified

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