Training And Special Project Manager

RBC

Toronto, Canada
Cash management suite of products
Client focus mindset
Proactive and self-driven
The Training and Special Project Manager will be responsible for supporting the Team Manager, Account Services, & Revenue Assurance Teams to deliver an exceptional experience for our BBE Partners and Clients

Job Summary

  • The Training and Special Project Manager will be responsible for supporting the Team Manager, Account Services, & Revenue Assurance Teams to deliver an exceptional experience for our BBE Partners and Clients.
  • This position is also responsible for the training and skill set development of the Account Service & Revenue Assurance Officers; providing training plans, direction and motivation to enable them to deliver exceptional client/partner experience.
  • Collaborates with Centre Managers, Team Managers and SME’s to implement change initiatives and utilize available technology, maintain data integrity, document all relevant client service contacts, and adhere to T&O Policy and Procedures.

Matching Summary

The Training and Special Project Manager will be responsible for supporting the Team Manager, Account Services, & Revenue Assurance Teams to deliver an exceptional experience for our BBE Partners and Clients.

Skills & Requirements

Must-have

  • Cash Management suite of products
  • Client focus mindset
  • Proactive and self-driven
  • Creative and strategic thinker
  • Operational effectiveness reviews

Nice-to-have

  • Continuous improvement mindset
  • Collaboration with managers and SMEs
  • Adherence to RBC Values
  • Diversity for growth and innovations

Key Requirements

  • Post-secondary education
  • 2+ years of relevant experience
  • Ability to coach to the task at hand

Work Rights

Not specified

Tailored Resume

Cover Letter