Técnico/a Helpdesk Nivel 2

Atos

Barcelona, ES
Fully onsite
Advanced technical problem solving
Hardware, software, and network troubleshooting
Operating system configuration
Atos is seeking a Level 2 Helpdesk Technician in Barcelona, offering a dynamic role focused on advanced technical support and problem resolution in a collaborative environment. The ideal candidate will have strong analytical skills, experience in operational service management, and fluency in Catalan

Job Summary

  • Atos is a European leader in digital transformation, cybersecurity, cloud, and high-performance computing, with a global presence and a commitment to innovation and sustainability.
  • The role involves diagnosing and resolving complex hardware, software, and network issues, configuring systems, and performing root cause analysis for escalated incidents.
  • The company offers a permanent contract, a 24/7 rotating shift schedule, real professional progression, and access to technical training and official certifications.

Matching Summary

Match Score: 85

Atos is seeking a Level 2 Helpdesk Technician in Barcelona, offering a dynamic role focused on advanced technical support and problem resolution in a collaborative environment. The ideal candidate will have strong analytical skills, experience in operational service management, and fluency in Catalan.

Skills & Requirements

Must-have

  • Advanced technical problem solving
  • Hardware, software, and network troubleshooting
  • Operating system configuration
  • Root cause analysis
  • Service Level Agreement (SLA) compliance

Nice-to-have

  • Adaptability to changing priorities
  • Teamwork and communication skills
  • Proactive knowledge base contribution

Key Requirements

  • Minimum 2 years of Level 2 support experience
  • Advanced Windows and macOS knowledge
  • Fluent Catalan (C1)

Work Rights

Not specified

Tailored Resume

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