Supervisor, Verbal Complaints- Compliance Servicing

Coast One Mortgage LLC

Fully remote
6+ years related experience
Prior supervisory experience required
Superior verbal communication skills
The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly before they escalate

Job Summary

  • The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly before they escalate.
  • Employees are empowered to make an impact through superior service, simple processes, and clear communication.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly before they escalate.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience required
  • Superior verbal communication skills
  • Knowledge of mortgage servicing compliance
  • Familiarity with SQL, Tableau, ILS systems

Nice-to-have

  • Bachelor's degree preferred
  • Well-rounded knowledge of loss mitigation
  • Intermediate MS Office proficiency
  • Ability to adapt quickly to changes
  • Strong organizational and multi-tasking skills

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • 6+ years of related experience
  • Prior supervisory experience mandatory
  • Must possess smartphone meeting security standards
  • On-site work requirement (not remote)

Work Rights

Not specified

Tailored Resume

Cover Letter