It Support Team Lead - Vic

Integral Diagnostics (IDX Group)

Victoria, Australia
Not specified; not specified; comprehensive traini...
5 years it service desk experience
Itil/itsm knowledge and practice
Radiology workflow support experience
Lead the technical support team within Victoria to ensure operational excellence across clinical and business systems

Job Summary

  • Lead the technical support team within Victoria to ensure operational excellence across clinical and business systems.
  • Provide 1st and 2nd level support while managing incident, problem, and change management processes using Manage Engine Service Desk.
  • Join a supportive multicultural team offering comprehensive training, fitness passport access, and employee benefits including discounted health scans.

Matching Summary

Lead the technical support team within Victoria to ensure operational excellence across clinical and business systems.

Salary

Not specified; Not specified; Comprehensive Training, Fitness Passport, Corporate Benefits, Career Development

Skills & Requirements

Must-have

  • 5 years IT Service Desk experience
  • ITIL/ITSM knowledge and practice
  • Radiology workflow support experience
  • Manage Engine Service Desk configuration
  • Team leadership and performance management

Nice-to-have

  • Passion for service excellence
  • Continuous improvement mindset
  • Strong stakeholder engagement skills
  • Experience with RIS/PACS systems

Key Requirements

  • Minimum 5 years in IT Service Desk/Support roles
  • Proven team leadership and performance management experience
  • Experience in radiology workflows and clinical application support

Work Rights

Not specified

Tailored Resume

Cover Letter