Dental Provider Relations Representative – Contact Centre

Alberta Blue Cross®

Alberta, Canada
Telephone inquiries from providers
Subscriber verification and benefit eligibility
Online adjudication systems
Alberta Blue Cross® is committed to providing the best health coverage to over 1.8 million members and takes an active role in promoting wellness

Job Summary

  • Alberta Blue Cross® is committed to providing the best health coverage to over 1.8 million members and takes an active role in promoting wellness.
  • The representative position responds to telephone inquiries from health care providers such as dental offices, as well as all aspects of claims management for Alberta Blue Cross dental programs.
  • Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.

Matching Summary

Alberta Blue Cross® is committed to providing the best health coverage to over 1.8 million members and takes an active role in promoting wellness.

Skills & Requirements

Must-have

  • Telephone inquiries from providers
  • Subscriber verification and benefit eligibility
  • Online adjudication systems
  • Logging call details
  • Advanced customer service skills

Nice-to-have

  • Strong listening and problem-solving skills
  • Thrives in a busy environment
  • Desire for continuous learning
  • Team-focused environment

Key Requirements

  • Temporary (24-month) position
  • Computer proficiency with Microsoft Office
  • Proven customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter