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NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) specializing in storage and backup solutions. The role involves maintaining IT infrastructure, resolving technical incidents, and ensuring client satisfaction in a hybrid work environment.
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Job Summary
This role involves maintaining client IT infrastructure by proactively monitoring, investigating, and resolving technical incidents within agreed SLAs.
The engineer will execute changes meticulously, validate replication health between storage systems, and coordinate vendor tickets for hardware faults.
Candidates must possess a Bachelor's degree in IT/Computing or equivalent experience to thrive in this diverse and inclusive environment.
Matching Summary
Match Score: 75
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NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) specializing in storage and backup solutions. The role involves maintaining IT infrastructure, resolving technical incidents, and ensuring client satisfaction in a hybrid work environment.
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Skills & Requirements
Must-have
Huawei Dorado storage expertise
Hitachi storage administration
Dell Unity and Data Domain skills
Backup job monitoring and failure resolution
Replication health validation
Disaster recovery exercise support
Nice-to-have
Strong communication across cultures
Positive outlook under pressure
Client-centric service mindset
Automation task identification
Collaboration with L1 engineers
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Proven ability to communicate effectively across different cultures
Experience with Huawei, Hitachi, Dell storage platforms