Zebra Technologies is seeking a Senior Escalations Specialist in Mexico City, focusing on resolving complex customer service issues that exceed standard support protocols. The company emphasizes a culture of innovation, collaboration, and employee wellbeing, offering flexible work arrangements and a strong commitment to employee development
Job Summary
The role involves owning the resolution of cases or incidents that are not resolved within normal service level agreements.
Employees must be willing to work onsite in the Mexico City (CDMX) office for a minimum of three days per week.
The company offers benefits including hybrid work flexibility, adaptable hours, and specific well-being initiatives like Summer Flex Fridays.
Matching Summary
Match Score: 85
Zebra Technologies is seeking a Senior Escalations Specialist in Mexico City, focusing on resolving complex customer service issues that exceed standard support protocols. The company emphasizes a culture of innovation, collaboration, and employee wellbeing, offering flexible work arrangements and a strong commitment to employee development.