Guest Experience Officer - (the Exchange Trx Premium Lounge)
Lendlease
Kuala Lumpur, Malaysia
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High quality service delivery
Luxurious guest experience
Concierge services
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Lendlease is seeking a Guest Experience Officer for their Premium Lounge at the Exchange TRX in Kuala Lumpur. The role focuses on delivering exceptional service and experiences to guests, particularly VIPs, within a luxury setting. Candidates should have a background in hospitality or high-end customer service, along with strong communication skills.
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Job Summary
This role focuses on ensuring a high-quality service and luxurious experience for guests in an exclusive lounge setting.
Duties include providing personalized welcomes, comprehensive concierge services, and serving light food and beverages.
The company offers a permanent position with 20 days annual leave, wellbeing leave, medical coverage, and access to a wellbeing platform.
Matching Summary
Match Score: 75
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Lendlease is seeking a Guest Experience Officer for their Premium Lounge at the Exchange TRX in Kuala Lumpur. The role focuses on delivering exceptional service and experiences to guests, particularly VIPs, within a luxury setting. Candidates should have a background in hospitality or high-end customer service, along with strong communication skills.
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Skills & Requirements
Must-have
High quality service delivery
Luxurious guest experience
Concierge services
Food and beverage service etiquette
Professionalism with VIP guests
Nice-to-have
Multilingual communication skills
Problem-solving and diplomacy
Key Requirements
Proven experience in hospitality, luxury retail, or high-end customer service
Strong English communication skills
Availability for flexible hours, shifts, weekends, and public holidays