Sr. Client Services/customer Support Analyst (japanese Language Support)

S&P Global Market Intelligence

Not specified; not specified; competitive pyy + re...
Not specified
Fluent japanese and english verbal and written
Strong phone communication skills
Ms excel proficiency
S&P Global Market Intelligence is seeking a Sr. Client Services/Customer Support Analyst fluent in Japanese and English to provide exceptional support to their Japanese and APAC customers. The role involves resolving technical and data issues, developing product expertise, and collaborating with team members to ensure high customer satisfaction

Job Summary

  • Provide first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers by resolving technical, functionality, and data issues.
  • Build deep expertise in an assigned product area to act as a go-to specialist for Japanese customers and internal stakeholders across APAC.
  • Enjoy comprehensive benefits including health care coverage, generous time off, continuous learning resources, and family-friendly perks.

Matching Summary

Match Score: 85

S&P Global Market Intelligence is seeking a Sr. Client Services/Customer Support Analyst fluent in Japanese and English to provide exceptional support to their Japanese and APAC customers. The role involves resolving technical and data issues, developing product expertise, and collaborating with team members to ensure high customer satisfaction.

Salary

Not specified; Not specified; Competitive pay and retirement planning mentioned

Skills & Requirements

Must-have

  • Fluent Japanese and English verbal and written
  • Strong phone communication skills
  • MS Excel proficiency
  • Salesforce experience
  • Call management systems

Nice-to-have

  • Financial services technology background
  • Interest in financial markets
  • Experience with call management systems
  • Flexibility to work public holidays
  • Ability to coach others

Key Requirements

  • Fluent Japanese and English required
  • Customer support experience required
  • US Candidates Only

Work Rights

US Candidates Only

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