Ingram Micro is seeking a Senior Technical Billing Support Engineer to join their support team, providing expert assistance with complex billing issues and contributing to product improvements. The ideal candidate will have 4-7+ years of experience in technical billing support and a strong understanding of billing systems and cloud services
Job Summary
The role involves serving as a trusted advisor to solve complex billing and invoice product issues while contributing to continuous product improvement.
Candidates will collaborate across engineering, product, and customer-facing teams to ensure a top-notch customer experience in a fast-paced environment.
Ingram Micro offers genuine career progression opportunities, hybrid working environments, and access to LinkedIn Learning for skill enrichment.
Matching Summary
Match Score: 85
Ingram Micro is seeking a Senior Technical Billing Support Engineer to join their support team, providing expert assistance with complex billing issues and contributing to product improvements. The ideal candidate will have 4-7+ years of experience in technical billing support and a strong understanding of billing systems and cloud services.
Skills & Requirements
Must-have
4-7+ years in billing technical support
Experience processing credits and debits
Deep experience with SAP and SaaS platforms
Proficiency with APIs and cloud services
Strong troubleshooting skills in billing systems
Experience with ticketing systems like Zendesk or Jira
Nice-to-have
ITIL certification
Microsoft Azure certification
Programming experience in Bash or Python
Knowledge of Docker and Kubernetes
Passion for driving exceptional customer experience
Ability to work through ambiguity
Key Requirements
High school diploma required; secondary degree preferred
4-7+ years of relevant billing technical support experience
Fluency in English with excellent verbal and written communication