Base salary not specified; cash-based incentive pr...
Not specified (considering the job description does not provide details on work mode)
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management with extensive experience in ITIL practices, IT governance, and service management processes. The role involves overseeing ITSM governance, incident, change, and problem management, as well as ensuring audit readiness and data governance
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and parental leave after one year.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management with extensive experience in ITIL practices, IT governance, and service management processes. The role involves overseeing ITSM governance, incident, change, and problem management, as well as ensuring audit readiness and data governance.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Ability to balance control with agility
Executive communication and facilitation skills
Calm credible authority in high-risk forums
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls