Event Staff Supervisor (on Call - Part Time)

ASM Global

San Juan, Puerto Rico
Guest relations and complaint resolution
Crowd control and security protocols
Emergency response and incident reporting
The position is responsible for ensuring guest satisfaction, addressing complaints, and maintaining compliance with ASM Global policies

Job Summary

  • The position is responsible for ensuring guest satisfaction, addressing complaints, and maintaining compliance with ASM Global policies.
  • Staff must possess a full working understanding of various event setups including ticket taking, ushers, security, and crowd control.
  • Candidates must have open availability to work setups and events on an ongoing basis including evenings, weekends, and holidays.

Matching Summary

The position is responsible for ensuring guest satisfaction, addressing complaints, and maintaining compliance with ASM Global policies.

Skills & Requirements

Must-have

  • Guest relations and complaint resolution
  • Crowd control and security protocols
  • Emergency response and incident reporting
  • Flexible availability including weekends
  • Effective radio communication skills

Nice-to-have

  • Bilingual English Spanish proficiency
  • High tension situation management
  • Professional presentation and image
  • Problem solving and organizational skills
  • Customer service background preferred

Key Requirements

  • High School Degree required
  • Associate's Degree or higher desirable
  • 1-year related experience or training
  • Customer service background preferred
  • Basic computer system knowledge

Work Rights

Not specified

Tailored Resume

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