Live Messaging Agent - Temp (6 Month)

GoHealth Urgent Care

Not specified (assumed office-based due to the nature of work).
Live messaging platform support
Non-clinical patient inquiries
Digital customer experience
GoHealth Urgent Care is seeking a Live Messaging Agent for a temporary six-month position, responsible for assisting patients through digital messaging platforms with non-clinical inquiries. Candidates should possess customer service experience, preferably in healthcare, and demonstrate strong written communication and problem-solving skills

Job Summary

  • Serve as the first point of contact for patients through a digital live messaging platform, focusing on non-clinical inquiries.
  • Deliver timely, accurate, and friendly support to help patients make informed decisions about their care experience.
  • Handle real-time message conversations related to services, insurance, imaging availability, clinic operations, and visit preparation.

Matching Summary

Match Score: 75

GoHealth Urgent Care is seeking a Live Messaging Agent for a temporary six-month position, responsible for assisting patients through digital messaging platforms with non-clinical inquiries. Candidates should possess customer service experience, preferably in healthcare, and demonstrate strong written communication and problem-solving skills.

Skills & Requirements

Must-have

  • Live messaging platform support
  • Non-clinical patient inquiries
  • Digital customer experience
  • HIPAA and compliance adherence
  • Multitasking in fast-paced environment

Nice-to-have

  • Empathy-driven approach
  • Patient advocacy focus
  • Collaborative team culture
  • Adaptability in dynamic settings

Key Requirements

  • High school diploma or equivalent
  • 1+ year customer service experience
  • Prior healthcare or patient-facing support experience
  • Associate or bachelor’s degree (preferred)
  • Experience using Salesforce (preferred)
  • Familiarity with scheduling tools (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter