Lead Order Management Specialist

Thermo Fisher Scientific

Maryland, US
Base: $21.76–$32.63 ph; bonus/equity: variable ann...
3-4 years customer service experience
Proficiency in sap, oracle, salesforce systems
Ability to lift 40 lbs without assistance
The role involves assisting customers with order-related tasks through systems like SAP, Oracle, and Salesforce while resolving inquiries about pricing and delivery status

Job Summary

  • The role involves assisting customers with order-related tasks through systems like SAP, Oracle, and Salesforce while resolving inquiries about pricing and delivery status.
  • Employees will work in an environment requiring specific PPE such as lab coats and safety glasses due to potential exposure to chemical-based allergens.
  • The company offers comprehensive benefits including healthcare, tuition reimbursement, paid time off, and a competitive 401(k) retirement savings plan.

Matching Summary

The role involves assisting customers with order-related tasks through systems like SAP, Oracle, and Salesforce while resolving inquiries about pricing and delivery status.

Salary

Base: $21.76–$32.63 per hour; Bonus/Equity: Variable annual bonus eligible; Benefits: Comprehensive healthcare, 120 hours PTO, 10 paid holidays, 401(k), ESPP

Skills & Requirements

Must-have

  • 3-4 years customer service experience
  • Proficiency in SAP, Oracle, Salesforce systems
  • Ability to lift 40 lbs without assistance
  • Experience with EDI portals and error resolution
  • High school diploma required

Nice-to-have

  • Associate's degree preferred
  • Informal mentoring or leadership experience
  • Solution-focused communication style
  • Familiarity with Ariba and Coupa systems
  • Experience in fast-paced team environments

Key Requirements

  • High school diploma or equivalent
  • 3-4 years proven experience in order management
  • Physical ability to lift up to 50 lbs occasionally

Work Rights

Not specified

Tailored Resume

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