Equipment Supervisor, Customer Service

Abbott

Lake Mary, Florida, United States
Base: $78,000.00 – $156,000.00; bonus/equity: not ...
Monitor dashboards and kpis daily
Host 1:1 check-ins with team members
Create, optimize, and document processes
The position leads a team of Customer Service Representatives within the USD Division of Abbott, requiring the supervisor to train, motivate, and coach employees to continuously improve quality and productivity

Job Summary

  • The position leads a team of Customer Service Representatives within the USD Division of Abbott, requiring the supervisor to train, motivate, and coach employees to continuously improve quality and productivity.
  • Responsibilities include overseeing the end-to-end customer journey, monitoring KPIs, diagnosing performance gaps, and making thoughtful, informed decisions to improve the customer experience.
  • Abbott offers a comprehensive benefits package including career development, medical coverage, retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.

Matching Summary

The position leads a team of Customer Service Representatives within the USD Division of Abbott, requiring the supervisor to train, motivate, and coach employees to continuously improve quality and productivity.

Salary

Base: $78,000.00 – $156,000.00; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Monitor dashboards and KPIs daily
  • Host 1:1 check-ins with team members
  • Create, optimize, and document processes
  • Build strong relationships with internal partners
  • Maintain a safe and professional work environment
  • Follow all regulatory policies and procedures

Nice-to-have

  • Solution-first mindset
  • Personalized benchmarks for growth
  • Positive and cooperative communications
  • Work in a fast-paced changing environment

Key Requirements

  • Bachelor's Degree in related field
  • Minimum of 6 years of related work experience
  • Supervisory experience
  • Experience working in a broader enterprise/cross division business unit model

Work Rights

Not specified

Tailored Resume

Cover Letter