Senior Customer Success Manager

International Data Corporation

Remote, US
Base: $90,000 - $93,000; variable: included in tot...
Remote
3-5 years customer success experience
Bachelor's degree or equivalent
It industry background preferred
The International Data Corporation (IDC) is seeking a Senior Customer Success Manager to manage client relationships and ensure a seamless experience with their services. This remote position requires strong communication, problem-solving skills, and experience in customer success or account management, ideally in the IT sector

Job Summary

  • This role involves managing 15-25 accounts as the primary post-sale point of contact to ensure measurable value for clients.
  • The position requires partnering with Sales Account Directors on renewal cycles and expansion opportunities while demonstrating ROI.
  • IDC offers a competitive total compensation package between $120,000 - $125,000 including base salary and variable commission.

Matching Summary

Match Score: 85

The International Data Corporation (IDC) is seeking a Senior Customer Success Manager to manage client relationships and ensure a seamless experience with their services. This remote position requires strong communication, problem-solving skills, and experience in customer success or account management, ideally in the IT sector.

Salary

Base: $90,000 - $93,000; Variable: Included in total comp $120,000 - $125,000; Benefits: Medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 3-5 years customer success experience
  • Bachelor's degree or equivalent
  • IT industry background preferred
  • Salesforce knowledge required
  • Microsoft 365 proficiency required

Nice-to-have

  • Gainsight or ChurnZero tool knowledge
  • Proactive problem-solving approach
  • Cross-functional collaboration skills
  • Strategic advisory capabilities
  • High-caliber colleague environment

Key Requirements

  • Minimum 3-5 years in customer success or account management
  • Bachelor's Degree preferred or equivalent experience
  • Must be able to travel within U.S. (10%)
  • Employment eligibility verification required
  • Must reside in one of the approved remote states

Work Rights

Employment eligibility verification required

Tailored Resume

Cover Letter