Lead and support the design of end-to-end Order to Cash processes, including customer and account setup, billing and invoicing, cash receipts and cash application
Job Summary
Lead and support the design of end-to-end Order to Cash processes, including customer and account setup, billing and invoicing, cash receipts and cash application.
Contribute to the development of the Capita Service Blueprint and High-Level Operating Model for Finance, ensuring O2C services are clearly defined, controlled and integrated with adjacent processes.
Capita offers 23 days’ holiday (rising to 27), auto-enrolment pension, life assurance, and 15 weeks’ fully paid maternity leave.
Matching Summary
Lead and support the design of end-to-end Order to Cash processes, including customer and account setup, billing and invoicing, cash receipts and cash application.
Skills & Requirements
Must-have
Order to Cash (O2C) process design
Billing and invoicing expertise
Cash receipts and application
ERP-enabled O2C environments
Client finance SME engagement
Nice-to-have
O2C optimization and transformation
User-centred finance services
Cross-functional delivery teams
Volunteering for charity partners
Key Requirements
Strong functional expertise in Order to Cash
Hands-on experience designing, implementing or operating O2C services
Solid understanding of billing, cash receipts, revenue assurance, debt management
Experience working within ERP-enabled O2C environments
Proven ability to produce high-quality process documentation