Customer Svc Trainee

Advocate Health

Base: $22.90 - $34.35; bonus/equity: not specified...
Professional and courteous manner
High volume of inbound calls
Patient inquiries
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs

Job Summary

  • Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
  • Responds to and documents all patients and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience.
  • Upon successful completion of the Trainee Program (approx. 6 months) including all elements listed in major responsibilities and with Supervisor recommendation, teammate may be eligible for promotion to Customer Service Representative.

Matching Summary

Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.

Salary

Base: $22.90 - $34.35; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • professional and courteous manner
  • high volume of inbound calls
  • patient inquiries
  • oral and written communication
  • patient billing platform
  • insurance correspondence
  • reimbursement terms
  • healthcare coding methodologies

Nice-to-have

  • sensitivity to diversity
  • consultative services
  • bi-lingual (Spanish and English)

Key Requirements

  • High School Diploma or GED
  • 2 years relevant customer service experience
  • Experience with Epic's Resolute billing applications preferred
  • Working knowledge of professional and hospital billing
  • Knowledge of HIPAA standards, medical terminology, and billing practices preferred

Work Rights

Not specified

Tailored Resume

Cover Letter