Manager, Customer Experience Ii

TD Ameritrade

Edmonton, Alberta, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Not specified (assumed to be in-person due to branch location).
3+ years relevant work experience
Undergraduate degree required
Strong organizational planning skills
TD Ameritrade is seeking a Manager of Customer Experience in Edmonton, Alberta, responsible for leading a team to deliver exceptional customer interactions and operational excellence. The role emphasizes mentorship, problem resolution, and collaboration to enhance customer satisfaction and team performance

Job Summary

  • This role involves mentoring a team to achieve operational excellence and personal development objectives while ensuring a positive customer experience.
  • The successful candidate will lead the team in monitoring workflows, resolving operational issues, and maintaining compliance with all banking policies and procedures.
  • TD offers a competitive total rewards package including base salary, variable compensation, health benefits, retirement programs, and extensive career development opportunities.

Matching Summary

Match Score: 85

TD Ameritrade is seeking a Manager of Customer Experience in Edmonton, Alberta, responsible for leading a team to deliver exceptional customer interactions and operational excellence. The role emphasizes mentorship, problem resolution, and collaboration to enhance customer satisfaction and team performance.

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts

Skills & Requirements

Must-have

  • 3+ years relevant work experience
  • Undergraduate degree required
  • Strong organizational planning skills
  • MS Office proficiency
  • Team mentoring and coaching
  • Customer complaint resolution

Nice-to-have

  • Dynamic leadership style
  • Diplomatic communication skills
  • Fast-paced environment adaptability
  • Influential stakeholder management
  • Emerging industry trends knowledge

Key Requirements

  • Undergraduate degree or 3+ years experience
  • Sound knowledge of banking solutions
  • Proficiency in MS Office software

Work Rights

Not specified

Tailored Resume

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