Advisor, Incident Management Workload Co-ordinator

Fiserv

Chennai, India
5+ years in command center
3+ years in major incident management
Strong prioritization and coordination skills
You will coordinate workload and resource allocation across the Major Incident Management organization

Job Summary

  • You will coordinate workload and resource allocation across the Major Incident Management organization.
  • Partner with Duty Managers to support timely resolution and appropriate coverage for all Major Incidents.
  • Assist with KPI tracking and analysis related to Major Incident Management performance.

Matching Summary

You will coordinate workload and resource allocation across the Major Incident Management organization.

Skills & Requirements

Must-have

  • 5+ years in Command Center
  • 3+ years in Major Incident Management
  • Strong prioritization and coordination skills

Nice-to-have

  • ITIL Foundation certification
  • Knowledge of monitoring tools
  • Understanding of financial transaction processing

Key Requirements

  • 5+ years of experience
  • 3+ years of experience in Major Incident Management
  • Proficiency with MS Office tools and ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter