Principal Customer Engagement Specialist

Medtronic UK

Los Angeles, United States
Base: $112,000.00 - $168,000.00; bonus/equity: mip...
On-site
Customer health monitoring
Drive product adoption
Manage customer relationships
As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US

Job Summary

  • As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US.
  • Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US.

Salary

Base: $112,000.00 - $168,000.00; Bonus/Equity: MIP eligible; Benefits: Health, Dental, vision, HSA, FSA, Life insurance, Long-term disability, Dependent daycare, Tuition assistance, Simple Steps, 401(k) with match, Short-term disability, PTO, Paid holidays, ESPP, EAP, Non-qualified Retirement Plan Supplement, Capital Accumulation Plan

Skills & Requirements

Must-have

  • customer health monitoring
  • drive product adoption
  • manage customer relationships
  • analyze data insights
  • lead customer business reviews
  • understand clinical workflows

Nice-to-have

  • business acumen
  • commercial mindset
  • influence internal teams
  • customer success software platforms
  • operating room experience

Key Requirements

  • Bachelors Degree with 7+ years of relevant experience
  • Advanced degree with 5+ years of relevant experience
  • Minimum 4 years customer success/account management experience
  • Valid driver's license

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter