German-speaking Part Time L1 Support Specialist - Weekend Night Shift

Unisys

Budapest, Hungary
Monthly gross 44.200 huf; not specified; cafeteria...
Hybrid
First point of contact technical assistance
Incident and service request management
Troubleshooting software, hardware, os, network
Serve as the first point of contact for end users seeking technical assistance through various channels

Job Summary

  • Serve as the first point of contact for end users seeking technical assistance through various channels.
  • Manage and resolve incidents and service requests, striving for First Contact Resolution and achieving SLAs.
  • Unisys offers a supportive team, ethical culture, internal career development, and unlimited online training.

Matching Summary

Serve as the first point of contact for end users seeking technical assistance through various channels.

Salary

Monthly gross 44.200 HUF; Not specified; Cafeteria, Fixed extra language allowance, Private Health Insurance, Home office allowance

Skills & Requirements

Must-have

  • First point of contact technical assistance
  • Incident and service request management
  • Troubleshooting software, hardware, OS, network
  • English and German C1 proficiency
  • Customer service orientation
  • Fast-paced environment multitasking

Nice-to-have

  • QSR environment and POS/KDS systems
  • Detail-oriented documentation
  • Collaborative mindset
  • Critical thinking and diagnostic reasoning
  • Knowledge sharing and continuous improvement

Key Requirements

  • Minimum 2 years of experience in a service desk role
  • English and German C1 level proficiency
  • Proficient in fundamental IT troubleshooting
  • Ability to multitask and manage workload

Work Rights

Not specified

Tailored Resume

Cover Letter