Technical Support Representative Ii

Axon Enterprise

Scottsdale, Arizona, United States
Competitive salary; 401k with employer match; disc...
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Troubleshoot hardware and software issues
Proficient with windows operating systems
Strong analytical and problem-solving skills
** Axon Enterprise is seeking a Technical Support Representative II to provide exceptional technical support to customers in a fast-paced environment. Candidates should possess strong troubleshooting skills, technical experience, and a passion for assisting others, working onsite in Scottsdale, Arizona. **

Job Summary

  • The Technical Support Representative provides first-class technical support to Axon customers through multiple communication channels including email and phones.
  • Employees are expected to troubleshoot and resolve technical issues related to general product knowledge, networking, and software installation.
  • The role offers competitive salary, 401k with employer match, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

Match Score: 75

** Axon Enterprise is seeking a Technical Support Representative II to provide exceptional technical support to customers in a fast-paced environment. Candidates should possess strong troubleshooting skills, technical experience, and a passion for assisting others, working onsite in Scottsdale, Arizona. **

Salary

Competitive salary; 401k with employer match; Discretionary paid time off

Skills & Requirements

Must-have

  • Troubleshoot hardware and software issues
  • Proficient with Windows operating systems
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication
  • Onsite work 4 days a week in Scottsdale

Nice-to-have

  • Fluency in multiple languages
  • Passion for helping people and solving problems
  • Experience with cloud-based solutions
  • Ability to articulate technical concepts clearly
  • Self-driven independent worker

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 1+ years technical support experience
  • Must pass CJIS background check
  • Eligibility to work in firearms environment

Work Rights

Not specified

Tailored Resume

Cover Letter