Cross-functional collaboration with product and tech teams
Amazon is seeking a Senior Manager for Program Management within its Retail Business Services team in Bengaluru, focusing on the Fix-Purchase program, which aims to eliminate customer experience defects during the purchase phase. The ideal candidate will possess strong strategic thinking, analytical skills, and the ability to work collaboratively across teams to enhance customer satisfaction and reduce drop-offs
Job Summary
This role leads the Purchase phase within StoreWalks FIX, addressing customer defects and drop-offs during the purchase stage.
The successful candidate will partner with the StoreWalks FIND organization to understand, size, and root-cause discovery-phase defects.
You will lead a team of program managers, business analysts, and research analysts to accelerate defect resolution and develop mechanisms to measure long-term systemic elimination.
Matching Summary
Match Score: 85
Amazon is seeking a Senior Manager for Program Management within its Retail Business Services team in Bengaluru, focusing on the Fix-Purchase program, which aims to eliminate customer experience defects during the purchase phase. The ideal candidate will possess strong strategic thinking, analytical skills, and the ability to work collaboratively across teams to enhance customer satisfaction and reduce drop-offs.
Skills & Requirements
Must-have
Strategic program management for purchase phase
Root cause analysis of customer defects
Cross-functional collaboration with product and tech teams