Director, Key Customer Management, Digital Commerce - Ali
Coca-Cola HBC AG
Shanghai, China
Hybrid
10+ years fmcg experience
Digital commerce customer management
Joint business planning (jbp)
This role is accountable for the managed accounts' P&L and overall business results delivery while shaping specific customer strategies
Job Summary
This role is accountable for the managed accounts' P&L and overall business results delivery while shaping specific customer strategies.
The selected candidate will need to be based in Shanghai and follow a hybrid work setup as this is not a fully remote position.
You will orchestrate cross-functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, and bottlers to ensure customer plans are executed effectively.
Matching Summary
This role is accountable for the managed accounts' P&L and overall business results delivery while shaping specific customer strategies.
Skills & Requirements
Must-have
10+ years FMCG experience
Digital commerce customer management
Joint Business Planning (JBP)
P&L ownership and financial discipline
Fluent English and Mandarin
Nice-to-have
Experience with Tmall, Taobao, Hema, or Eleme
Strong matrix organization influence skills
Strategic partnership building at senior level
Agile communication in fast-paced environments
Key Requirements
Bachelor's degree in Business Administration or related field
10+ years relevant experience in FMCG or complex organizations
Proven track record in key account management for digital commerce