Senior Manager, Technical Support (mandarin Speaking)

Red Hat

Remote
Fully remote
Fluency in mandarin
8+ years people management experience
Technical support experience
The Senior Manager, Technical Support leads a team providing advanced technical support for Red Hat products

Job Summary

  • The Senior Manager, Technical Support leads a team providing advanced technical support for Red Hat products.
  • This role emphasizes mentorship and continuous improvement in service delivery.
  • Red Hat promotes an inclusive culture that values diverse perspectives and ideas.

Matching Summary

The Senior Manager, Technical Support leads a team providing advanced technical support for Red Hat products.

Skills & Requirements

Must-have

  • Fluency in Mandarin
  • 8+ years people management experience
  • Technical support experience

Nice-to-have

  • Experience with IT infrastructure products
  • Passion for open source software
  • Proficiency in utilizing LLMs

Key Requirements

  • Experience managing front-line staff
  • Solid troubleshooting skills
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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