Fit & Groups Reservations Agent

Sofitel Brisbane Central

Auckland, New Zealand
**
Resaweb and opera reservation systems
Individual and group bookings
Inbound leisure groups and mice bookings
** The Fit & Groups Reservations Agent position at Sofitel Brisbane Central requires an enthusiastic individual to manage hotel bookings while providing excellent customer service. The role emphasizes relationship-building with guests and maximizing revenue through upselling, all within a supportive hospitality environment. **

Job Summary

  • The FIT & Groups Reservations Agent turns dreams into reality by building strong, proactive relationships with our guests.
  • Accurately process and input hotel reservations into RESAWEB and Opera, with a focus on individual and group bookings.
  • Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.

Matching Summary

Match Score: 75

** The Fit & Groups Reservations Agent position at Sofitel Brisbane Central requires an enthusiastic individual to manage hotel bookings while providing excellent customer service. The role emphasizes relationship-building with guests and maximizing revenue through upselling, all within a supportive hospitality environment. **

Skills & Requirements

Must-have

  • RESAWEB and Opera reservation systems
  • individual and group bookings
  • Inbound Leisure Groups and MICE bookings
  • guest history records
  • upselling and cross-selling
  • professional phone manner

Nice-to-have

  • pioneering responsible hospitality
  • visionary change agent
  • loyalty-driven mindset
  • solutions-focused
  • warm and welcoming tone

Key Requirements

  • Exceptional attention to detail
  • Confident with Microsoft Office, Opera Cloud and RESAWEB
  • manage conflicting deadlines and work under pressure
  • Right to work in New Zealand for a minimum of 12 months
  • Fluent in English

Work Rights

Right to work in New Zealand

Tailored Resume

Cover Letter