Senior Manager, It Service Management

784

Base salary not specified; cash-based incentive pr...
Not specified
10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
The Senior Manager, IT Service Management position at Integer seeks an experienced leader to oversee ITSM governance, incident management, and compliance with SOX ITGCs. The ideal candidate will possess strong ITIL knowledge and leadership skills, contributing to a culture of innovation, collaboration, and continuous improvement

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing control effectiveness.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 85

The Senior Manager, IT Service Management position at Integer seeks an experienced leader to oversee ITSM governance, incident management, and compliance with SOX ITGCs. The ideal candidate will possess strong ITIL knowledge and leadership skills, contributing to a culture of innovation, collaboration, and continuous improvement.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident, Change, Problem management oversight
  • CMDB and data governance expertise

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnership with Internal Audit and Security teams
  • Calm authority in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Ability to lead through influence across technical teams

Work Rights

Not specified

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