Technical Support Technician - International (europe))
MicroAire Surgical Instruments LLC
Germany
Not specified; not specified; not specified
Fully remote
On-site equipment installation and configuration
Troubleshooting medical device hardware and software
Traveling to customer sites across europe
This role serves as the primary technical liaison for European customers, providing on-site installation, troubleshooting, and training for surgical equipment
Job Summary
This role serves as the primary technical liaison for European customers, providing on-site installation, troubleshooting, and training for surgical equipment.
The position requires frequent travel across assigned regions in Europe, including short-notice visits to support installations and resolve critical issues.
Candidates must ensure strict compliance with FDA and EU MDR regulations while documenting all service activities and adverse events accurately.
Matching Summary
This role serves as the primary technical liaison for European customers, providing on-site installation, troubleshooting, and training for surgical equipment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
On-site equipment installation and configuration
Troubleshooting medical device hardware and software
Traveling to customer sites across Europe
Documenting service activities in CRM systems
Understanding FDA and EU MDR regulatory compliance
Nice-to-have
Experience working directly with hospitals and surgeons
Cross-cultural communication skills
Background in biomedical or mechanical engineering
Ability to train clinical staff on equipment use
Strong relationship building with distributor partners
Key Requirements
Bachelor's degree in Biomedical, Mechanical, Electrical Engineering, Nursing, or related field
Prior experience supporting medical devices or capital equipment in clinical settings
Must live near an international airport in Germany or the Netherlands