Advisor I, Mandarin Chat Support

Concentrix

Cyberjaya, Malaysia
Mandarin chat support
Customer service orientation
Computer navigation skills
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions.
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • Mandarin chat support
  • Customer service orientation
  • Computer navigation skills
  • Written and verbal communication
  • Attention to detail
  • Multi-tasking ability
  • Teamwork and independence

Nice-to-have

  • Demonstrate patience
  • Adapt to changes quickly
  • Positive tone and manner

Key Requirements

  • High school diploma
  • Three to six months relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter