Not specified (assumed to be hybrid based on industry norms).
Lead it support operation
It business partner
Technical escalation point
Darktrace Australia Pty is seeking a Head of IT Business Support to lead their IT support operations, ensuring high-quality service delivery and stakeholder engagement. The ideal candidate will have extensive experience in enterprise IT support, team management, and a strong understanding of IT service management best practices, particularly in regulated environments
Job Summary
Lead the IT Support Operation, building teams, outlining improvement opportunity and empowering the team to deliver the highest possible quality support to the business and meet our SLA commitment.
Facilitate the Change Advisory Board (CAB) ensuring adherence to SOX and ISO compliance are upheld and operationally met by the support teams.
Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
Matching Summary
Match Score: 85
Darktrace Australia Pty is seeking a Head of IT Business Support to lead their IT support operations, ensuring high-quality service delivery and stakeholder engagement. The ideal candidate will have extensive experience in enterprise IT support, team management, and a strong understanding of IT service management best practices, particularly in regulated environments.