Customer Management Associate

MediCard Phils., Inc.

Makati, Philippines
Handle telephone inquiries promptly
Validate and verify out-patient consultations
Process in-patient admission reports
The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns

Job Summary

  • The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns.
  • MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy.
  • MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Matching Summary

The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns.

Skills & Requirements

Must-have

  • Handle telephone inquiries promptly
  • Validate and verify out-patient consultations
  • Process in-patient admission reports
  • Coordinate with other departments
  • Log and resolve customer complaints

Nice-to-have

  • Assertive, dynamic, and energetic individuals
  • Service-oriented total health care
  • Innovative and productive ideas
  • Diversity and inclusion advocate

Key Requirements

  • Average of 6 patients per hour / 48 patients per day
  • Provide all requested information
  • Ensure submitted information is accurate

Work Rights

Not specified

Tailored Resume

Cover Letter