Customer Service Officer (Live Chat) (Insurance) (Up to $4,000) (12 Months Contract) #NKC

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Base: up to $4,000; bonus/equity: not specified; b...
Live chat communication skills
Phone enquiry handling
Crm record maintenance
The role involves attending to customer and financial representative enquiries via phone and live chat professionally

Job Summary

  • The role involves attending to customer and financial representative enquiries via phone and live chat professionally.
  • Employees are expected to resolve complaints and issues at the first touchpoint wherever possible.
  • The position requires maintaining accurate records of interactions in the CRM system and escalating issues when necessary.

Matching Summary

Match Score: 85

The role involves attending to customer and financial representative enquiries via phone and live chat professionally.

Salary

Base: Up to $4,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Live chat communication skills
  • Phone enquiry handling
  • CRM record maintenance
  • Complaint resolution at first touchpoint

Nice-to-have

  • Ability to assess appeals
  • Willingness to support peak periods
  • Professional customer interaction style

Key Requirements

  • 12 Months Contract duration
  • Up to $4,000 salary range

Work Rights

Not specified

Tailored Resume

Cover Letter