Member Experience Manager

EōS Fitness

Glendale, AZ, US
Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team leadership and training
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk team leadership and training
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Empathy in handling member complaints
  • Solution-oriented mindset for conflicts
  • Proactive initiative in experience enhancement
  • Collaborative team player attitude
  • Optimistic and fun work environment fit

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Pass background check successfully
  • Ability to lift more than 40 lbs routinely
  • Experience in fitness or hospitality industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter