You will work as part of a team of around 10-12 support engineers responding to customer issues and partnering with other teams to address sophisticated issues
Job Summary
You will work as part of a team of around 10-12 support engineers responding to customer issues and partnering with other teams to address sophisticated issues.
Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules.
Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in-depth technical support to further customer goals and projects.
Matching Summary
You will work as part of a team of around 10-12 support engineers responding to customer issues and partnering with other teams to address sophisticated issues.
Salary
$61,985 - $115,115 per year
Skills & Requirements
Must-have
Fixing technical issues
Customer relationship skills
Working with Oasis software modules
Resolving casino downtime issues
Collaborating with IT, marketing, and slot audit managers
Nice-to-have
Gaming experience a plus
Building customer success
Team player
Key Requirements
3 years of technical work experience
SQL or Enterprise networking or VM experience
MSSQL Server 2012 and higher
CISCO, Netgear, HP switches and routers
VMWare, HyperV, or cloud-based virtual environments