Manager, Contact Center

University of Miami

Miami, FL, USA
Fully remote
Process improvement and productivity enhancements
Strong critical thinking and problem-solving skills
Ability to manage and motivate team members
The Manager will create and drive a culture of empathy and service excellence that impacts the patient experience across the UHealth System

Job Summary

  • The Manager will create and drive a culture of empathy and service excellence that impacts the patient experience across the UHealth System.
  • This role involves monitoring service and productivity metrics to enhance operational efficiency.
  • The University of Miami offers competitive salaries and a comprehensive benefits package.

Matching Summary

The Manager will create and drive a culture of empathy and service excellence that impacts the patient experience across the UHealth System.

Skills & Requirements

Must-have

  • Process improvement and productivity enhancements
  • Strong critical thinking and problem-solving skills
  • Ability to manage and motivate team members

Nice-to-have

  • Experience as change agent and motivator
  • Commitment to patient-centered care
  • Effective communication with stakeholders

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Minimum 4 years of relevant experience required

Work Rights

Not specified

Tailored Resume

Cover Letter